2/10 Terrible
Lorynn M.
30 May 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Dirty, Disappointing, Rude & Inattentive
My husband & I came to San Diego to celebrate his Birthday & watch the Yankees play the Padres. We requested an early check in, but we’re not accommodated - cleaners needed more time. I understood. My disappointment started when we arrived & found the property surrounded with homeless ppl, trash & room was visibly not clean. Floors covered in dirty footprints with sticky residue. The bed was sloppily made to look like it was clean. Sheets had large blood marks on them with long black hairs. The condition of the bedding was completely unsanitary. I got in contact with the number provided & sent them pics of what we found. They assured me the condition of the property did not meet their standards. Because we had tickets, we were forced to get ready in the mess. We left for the game & were told the room would be cleaned while we were away. When we arrive back to the property, we found the only thing that was touched were the sheets. The rest was still dirty. We reached out to the contact for the 2nd time & provided pics to let them know we were not satisfied & that we were going to look for a different place to stay. I received no reply. I replied with 2 other msgs & even called & left a voicemail when we got home 2 days later. When my call was finally returned, I was refused any money back. I was blamed & told it was my fault that I didn’t try to further resolve the issue. They even encouraged me to write a review, despite my clear dissatisfaction. Don’t risk your money.
Lorynn M.
Stayed 2 nights in May 2024