Is Hakuba Gondola Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hakuba Gondola Hotel?

This hotel doesn't offer parking.

What time is check-in at Hakuba Gondola Hotel?

Check-in start time: 4 PM; Check-in end time: 11:30 PM. After-hours check-in is not available.

Where is Hakuba Gondola Hotel located?

Set amidst the mountains, this ski-in/ski-out hotel in Hakuba is within a 5-minute walk of Hakuba Ski Jumping Stadium, Hakuba Happo-One Ski Area, and Happo-one Adam Gondola. Hakuba Mini Train Park and Happo Information Center are also within 15 minutes.

Hakuba Gondola Hotel Reviews, Deals & Photos 2025

2/10 Terrible

Benjamin

31 January 2023

Disliked: Staff & service, amenities, property conditions & facilities

This place is the definition of everything that is wrong with Hakuba!! A fossil of the 1998 Olympics, now owned and operated by Australians, like the rest of Hakuba. Walking into this hotel was like teleporting straight into Front Valley, Perisher. The only Japanese person we seen, was told to speak english by reception staff when he asked for his room number in Japanese. Disgraceful!!

Stayed 1 night in Jan 2023

4/10 Poor

Wendy

31 December 2024

Disliked: Cleanliness, amenities, property conditions & facilities

The people who work here are WONDERFUL. Sad that mgmt put them in this position. The facility is really in terrible shape, maintained in a patchwork, the grounds had snow boulders falling from roof and a treacherous entrance to reception. The worst arrival we've ever had; there was no shuttle service to the hotel. The roads were icy and there were no available taxis so we wandered around with gear and suitcases for 1 1/2 hours taking two nasty falls on the ice after a 12 hour trip to get there. Instead of skiing, we planned our second day of slope time there lugging our stuff back to the bus station for shipping in order to prepare for departure. The property is not a hotel, rather it's a dorm/hostel type of place. The shared bathroom was on another floor from us on 4, had one out of order, and it was flooded from the other leaking and smelly in the women's 3rd floor. Fire exits were blocked with old beds and furniture, tied open to window latches or inoperable with doors removed, no sprinklers, etc. It was completely dangerous as far as fire safety evac goes. Difficult to navigate by its byzantine corridors and lockers for gear don't lock. I never went to the communal shower but opted to use the hot springs (a 20 minute walk) after seeing the grunge reviews about not going in without shower shoes. If you wanted a nice bath there, it costs ¥3,000 extra which is more than the one in the village. Overall, the staff and location to lift were super.

Stayed 3 nights in Dec 2024

6/10 Okay

Albert

23 February 2024

Does what is says on the tin, no frills

This is a very basic hotel, catering mostly to young Australian tourists. It is extremely conveniently located next to the Happo One gondola and several popular bars / restaurants. The rooms are clean and generally the staff were very helpful, but the physical state of the building and the smell of diesel fuel is a little off putting. The breakfast is very basic but in the hotel’s defence, everything was pretty much exactly as described and the price reflects the value you get here.

Stayed 3 nights in Feb 2024

2/10 Terrible

David

5 January 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Good location. Noisy until late from the bar. Dirty room with hole in the wall. Mostly polite staff, one rude staff member checking in. Maybe good choice for younger party crowd.

Stayed 2 nights in Jan 2024

10/10 Excellent

YOSHINOBU

24 February 2023

Liked: Staff & service

スタッフの対応が良かった。

Stayed 1 night in Feb 2023

2/10 Terrible

Stuart

21 January 2023

Disliked: Staff & service, room comfort

Rooms are far too small and cramped insufficient power points to charge mobile lighting way too dim you can hardly see anything they don’t have a courtesy bus to local bus depot and if Taxis are unavailable as they were well it’s just too bad for you .they gave 3 busses sitting there but apprantley they belong to another company steps are way too steep and would be illegal in Australia breakfast was a joke overall disappointing stay

Stayed 3 nights in Jan 2023

4/10 Poor

Saihung

20 January 2023

Disliked: Amenities

The location for Happo One basically can't be beat. You can throw a snowball to the Gondola from in front of the building. The building is old and there is only Wi-Fi in the guest lounge. I tried to email the staff for some information multiple times over a month and they never responded.

Stayed 4 nights in Jan 2023

4/10 Poor

Verified traveler

19 January 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

残念な滞在

部屋、特にトイレに虫が数匹いつもみられました。部屋の中の換気のためにつけた装置が結構音がしたので　寝る時はオフにしました。シャワートイレでもなく　サ-ビスも常にフロントスタッフが対応していただけなく　時間が決まっていて　快適に過ごせませんでした。残念です。

Stayed 1 night in Jan 2023

2/10 Terrible

Woody Ki Fung

9 January 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Not as advertised. Definitely not a 3 star hotel. No wifi - at first I was wondering why all these folks are hanging out at the reception area. It turned out that there's the only spot in the "hotel" with WIFI. There is no in room wifi. This "hotel" definitely does not have "Free Wifi" to me. Although "check in policies" said check in time is from 4pm to 11:30pm, there was no staff at the reception at 9:30pm. There is a little envelope with your name and the room key in it at the reception... The lack of any amenities other than body soap, shampoo and some filthy towel. There is no kettle or hair dryer in the room, which I consider a standard for 3 star hotel. In other 3 star hotels, you can pick up razor, toothbrush or whatever at the counter. There is none in this hotel. No drinkable water - There is a vending machine at the front door, but you know what, water was sold out. A guy from another group looked at me and said "There is no water bro, what are you gonna get?...." Unstable, structurally unsound bunk bed. OK, I paid I think 3000 more to get the room with 3 twin beds, and what I got was a double bed and a bunk bed...The bunk bed makes all kind of squeaking noise when I was just trying to get onto the top bed. It feels really dangerous Breakfast with no meat - I have lived in Japan for a long time, and I have stayed in many cheaper hotels, but this hotel provides by far the worst breakfast. There was only bread(toast) with jam and cereal for food. Don't bother.

10/10 Excellent

Hayley

31 December 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We usually stay in a ski resort type hotel, but decided to try a different hotel this time and we’re not disappointed. This hotel has no frills, breakfast is a very simple affair, but it’s convenient, reasonable and the staff are friendly. Be aware, if you hire your kit from the hotel, it’s convenient in terms of location and price, but the opening hours for rental are limited. We turned up at midday expecting to be able to do half a day of boarding, to find they had closed and didn’t reopen until 4pm after the slopes closed, which was frustrating. All in all though a great place to stay, the bar was fun to visit and it had a great Aussie vibe.

2/10 Terrible

Mark

28 December 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Property is old and not maintained well. Breakfast is poor. Rooms are small, old and dirty. Understaffed and awful manager. Lazy, does not want to help with anything. Very poor service

8/10 Good

Keita

3 March 2022

Liked: Cleanliness, staff & service

部屋にティッシュボックスは欲しかった

Stayed 1 night in Feb 2022

8/10 Good

Ryo

11 January 2022

Liked: Cleanliness

Disliked: Room comfort

寝るだけ！宿泊費は安くていいです！

簡素なホテルですが名前の通りゴンドラから近く、スキー場へのアクセスは抜群です。朝食はトーストなどシンプルなものです。

Stayed 2 nights in Jan 2022

8/10 Good

Serge

5 January 2022

Liked: Cleanliness, staff & service

Good budget option for not fuzzy travelers.

I chose this hotel as we were on a budget. Two nights during peak season would set me back around 150.000 yen. This hotel was below 60.000 yen for three nights which was the reason I reserved immediately without checking the reviews. Afterwards I started reading the reviews and then the worries started to grow... shared toilets, dirty, etc , were keywords which popped up in most reviews. When we arrived we were met by a polite Japanese person who checked us in. There is no parking, but next to the hotel is a snowfree parking for 1000 yen a night. The room was spacious and really nice and warm. It's a bit old, but nothing to complain about. We had a family room with toilet and shower and bath. The toilet and the bath unit are together so this was a little inconvenient for a family of 5...but certainly not 100.000 yen worth of inconvenience. We had a double bed for the parents which was comfortable, we had a bunk bed for two kids, but the upper bed was too noisy, so we took the mattress and put it on the ground. The third bed was a sleeping sofa which was not comfortable due to a hard part which splits the sofa/bed in the middle. But we were all dead tired, so we slept through all incomfort. In the morning we had a free breakfast with toast and jam, cereals and boiled eggs. The area is very nice and lively and it's really in front of happo gondola. My family are all boarders though so we drove to hakuba 47 which is a 10 minute drive. All in all, we had a great time, thanks!

Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveler

3 January 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A pleasant stay

Overall, I had a great stay at the Hakuba Gondola Hotel. The room were clean, very comfortable, and The staff was amazing. I highly recommend this hotel for anyone visiting Hakuba.

Stayed 2 nights in Dec 2021

10/10 Excellent

Sathish Kumar

2 January 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent !! Convenient location for Ski in-Ski out and Dining

Stayed 2 nights in Dec 2021

8/10 Good

LeAnn808, Yamaguchi, Japan

5 January 2021

Liked: Cleanliness, staff & service

Very good location, it is an older style lodging which I knew ahead of time by reading the reviews, I was not expecting anything more. Water pressure is good and the showers water is hot which is needed after a day of snowboarding. It met my needs. A place to stay to rest and shower, and free breakfast in the morning. Would stay again if I could bring my dog next time.

Stayed 5 nights in Dec 2020

10/10 Excellent

Kurt

4 January 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, top tier service

Walking distance to the gondola is what drove us to select this hotel, but the service and amenities made it the perfect place. We had 3 to a room and it was not too bad for space. The attached bar and restaurant were always welcoming and the hotel includes a spacious dry room with lockers to put your gear after hitting the slopes. Overall, a great stay and would definitely recommend.

Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveler

28 February 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Easy access from Happo bus terminal.

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

24 February 2020

Liked: Staff & service

場所は最高の立地でした。

Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveler

21 January 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ゴンドラ乗り場へのアクセス以外、特に無し。

白馬駅からホテルまでの送迎バスが、片道2000円!?　wifiエリアが、bar.、ラウンジの2カ所に限定されており、且つ、電波は脆弱。部屋の下がbarの為、深夜まで、バンコクのカオサンの安宿の様なうるささ、アダムゴンドラ乗り場からのアクセス以外、何のメリットも無し。

Stayed 3 nights in Jan 2020

10/10 Excellent

BernieComerford, Wellington NZ

11 January 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

An amazing location. Lovely helpful staff. Great bar. Our rooms were a good size with ensuite and lovely view of the mountain. Loved the small chub to relax in at the end of the day. English breakfast that was included in the price was perfect. Looking forward to returning one day.

Stayed 5 nights in Dec 2019

6/10 Okay

Verified traveler

29 December 2019

Disliked: Property conditions & facilities, room comfort

Need to move lugguages from first floor to second floor by stairs. Very inconvenience. Simple breakfast but boiled egg is good. Room and bathroom are very small. Location is good.

Stayed 4 nights in Dec 2019

2/10 Terrible

Verified traveler

1 May 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrific staff, forced room changes during stay and claimed they informed hotels.com of this.

Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveler

18 March 2019

Disliked: Cleanliness, property conditions & facilities, room comfort

海外気分の宿泊ホテル

八方尾根スキー場のゴンドラに近いだけ、それ以上は　期待しないで利用しないと失望する。利用した部屋が　最低だったのかもしれないけれど　wi-fiはあるけれど　TVその他は　ホテル利用説明書など　何もない。　バストイレは　ウォシュレットなしのバスルーム。　海外の宿に宿泊してるイメージで　覚悟すること。　英会話できないと　難しい。

Stayed 1 night in Mar 2019

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