"A staff member called me 30 minutes prior to my arrival, stating my reservation was cancelled when I had called earlier, and stated I was going to arrive late and not at 3 when check-in started. The lady even said thank you for the heads-up. I will leave a note in our system, and after all of this, they still wanted to cancel my reservation.
I was so frustrated and explained all of this to the gentleman who called me.
I told him I was on the road for 7 hours with 2 kids, so the last thing I...
"A staff member called me 30 minutes prior to my arrival, stating my reservation was cancelled when I had called earlier, and stated I was going to arrive late and not at 3 when check-in started. The lady even said thank you for the heads-up. I will leave a note in our system, and after all of this, they still wanted to cancel my reservation.
I was so frustrated and explained all of this to the gentleman who called me.
I told him I was on the road for 7 hours with 2 kids, so the last thing I...
Cynthia