Find 3 Star Hotels in Malko Tarnovo from AED 295

"Beau"

"There is only one airconditioning in the entire apartment, which is placed in the living room. Therefore, we asked to setup the second sofabed as the bedroom was very warm. We came back in the evening to find out that the second bed was not setup. We approached a staff member and inquired about the extra sofabed. She started interrogating us as to why we need the extra linen. Her demeanor was very accusatory and rude. She also stated that she doesn't have the keys to the cabinet and asked again why do we have this request. In addition, she tried to make us feel bad that we did not show up for dinner and that they had to wait for us, although we never confirmed that we will dine at the restaurant. Only when she realised that we booked two one bedroom apartments (we were assigned to one bedroom apartment and one studio) she found a staff member that had access to the linen locker. She once again asked why we did not show up for dinner. This is an unacceptable way to treat guests and make them feel uncomfortable for having a simple request. The experience was terrible and we made the decision to leave the hotel first thing in the morning. I will recommend looking elsewhere for your stay. In addition, we almost broke out rental car as the parking arrangement is very poor. "

"This property is fantastic, its very clean and the lady that was doing our rooms Maria is a credit to your business. The food was fresh evry day with a varaiety of salads and main dishes. We had a pleasent stay, we will come back again 100%."

"It was a great experience to stay here for a week. Very relaxing and peaceful. Great breakfast and lots of great food on the menu for lunch and dinner as well."

"Excellent service. Great value."