Find 3 Star Hotels in Sand Lake, NY from AED 378

"The staff at the front desk was welcoming, the room was very nice. We enjoyed our stay. HOWEVER - on the day we were to arrive there was a major blizzard. There was no safe way to drive from the Boston area to Pittsfield. I called the hotel 2 days before to say that we would be arriving a day after our reservation. We had purchased cancellation insurance. When we arrived a day late I asked the front desk about a refund. They told me to call Expedia, which I did. Expedia tried to reach the hotel and was unable to do so. They referred me back to the the manager. It is now a week later and after several calls to the hotel, the manager never returned my call. I find this unacceptable."

"I want a refund. There was no running water when I arrived. The manager kept saying that the water would be back on in a half hour and a couple hours later said it would still be on in a half hour by morning. It was still not on. I was not able to shower. I was not able to use the toilet. "

"The coffee and fruit in the lounge was a very nice touch!"