"The couch in our unit had completely collapsed at one end. Not sure why no staff had seen it as it was blatantly obvious.
I spoke to reception about it and they did look at transferring us to another room but no rooms available of the size we needed. I asked if they could just replace the couch but they said they couldn’t.
Also no spare blankets in any of the wardrobes. One night was cold and no electric blankets either.
I have stayed here many times over the past 8 years and the standard of...
"The couch in our unit had completely collapsed at one end. Not sure why no staff had seen it as it was blatantly obvious.
I spoke to reception about it and they did look at transferring us to another room but no rooms available of the size we needed. I asked if they could just replace the couch but they said they couldn’t.
Also no spare blankets in any of the wardrobes. One night was cold and no electric blankets either.
I have stayed here many times over the past 8 years and the standard of...
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