Outstanding guest service is at the heart of every 5-star hotel in Al Mussanah. From the minute you step through the door, staff attend to your every whim, whether recommending activities or providing a nightly turn-down service. What's more, hotels must feature upscale conveniences to be considered for a 5-star rating. These can include luxury bath products, spas or saunas, swimming pools, gastronomic restaurants and knowledgeable concierge.