Outstanding guest service is at the heart of every 5-star hotel in Albia. From the second you arrive, staff cater to your every need, whether arranging customized tours or providing in-room massages. On top of that, hotels must offer upscale conveniences to be considered for a 5-star rating. These can include luxury bathrooms, spas or saunas, pools, gourmet kitchens and knowledgeable concierge.