Impeccable guest service is the defining feature of every 5-star hotel in Alexander Bay. From the second you arrive, staff cater to your every whim, whether recommending activities or providing a turn-down service. In addition, hotels have to feature top-rate amenities to be eligible for a 5-star rating. These can include luxury bathrooms, a wellness center, swimming pools, fine dining kitchens and knowledgeable concierge.