Outstanding guest service is the defining feature of every 5-star hotel in Altheimer. From the moment you enter the lobby, staff attend to your every need, whether arranging customized tours or providing a turn-down service. In addition, hotels have to offer upscale conveniences to meet the standard for a 5-star rating. These can include luxury baths, spa facilities, swimming pools, gastronomic kitchens and knowledgeable concierge.