In Anyigba, a hotel needs to offer a specific level of upscale amenities to be rated 5 stars. These may include gourmet restaurants, saunas and spas, on-site gyms, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their guest-centric service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may also offer thoughtful touches such as welcome gifts.