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Hotel Fasano Angra dos Reis
Hotel Fasano Angra dos Reis
9.6 out of 10, Exceptional, (166)
The price is AED 1,674
AED 1,742 total
includes taxes & fees
20 Jun - 21 Jun
Recent reviews of Arapei hotelsExpedia verified reviews
3/5 Okay
Questionable “luxury” resort
"First, on the day we arrived, that night we had to change rooms because the bath tub was leaking water all over the bathroom floor. Also, the toilet lid was broken, the air conditioning had a loud noise and wasn’t cooling property.
On the second room, the same happened with the air conditioning. The hotel was poorly staffed and several times, the excuse was: “right now, we have no concierge or hostess or bellboy”. Also I speak for languages fluently (spanish, english, italian and french) and many times we had to wait for the staff to find someone that spoke one of those languages.
The last night, we had to go to bed without having dinner because we ordered room service and they said that food would arrive in 15mins. One hour passed and I called to see the status of our order and the person said that he couldn’t comply with out order because he couldn’t prepare the food because the kitchen was getting maintenance. If I hadn’t called no one would have let us know.
It was a time to relax and enjoy as a couple in a luxury resort but it felt more like a resort that is about to close or go bankrupt. So sad to see such a beautiful place give their clients that poor customer service. "
A verified traveler stayed at Hotel Fasano Angra dos Reis
Posted 3 months ago
Arapei Hotels by Star Rating
Stay near popular Arapei attractions
- Itatiaia National Park
- Pequena Finlândia
- Serrinha do Alambari
- Laboratorio Beach
- Militar da AMAN Museum
- Serra da Bocaina National Park
- Brava Beach
- Resende Shopping
- Casa do Chocolate
- Frade Beach
- Itatiaia National Park Visitor Center
- Mambucaba Beach
- Coqueiros Plantation
- Cachoeira Veu de Noiva
- Paraiba do Sul River
- Pronto Atendimento Hinja Hospital
- Sider Shopping
- Bracui Marina
- Mambucaba Beach
- SECS Barra Mansa
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