In Atalaya, a hotel needs to provide a certain level of upscale conveniences to earn 5 stars. These can include gourmet restaurants, on-site gyms, saunas and spas, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their guest-centric standard of service. You can expect things like concierge services, in-room massages and nightly turn-down services. Some may even offer extra touches such as welcome gifts.