Outstanding guest service is at the heart of every 5-star hotel in Balaka. From the instant you arrive, staff are at your beck and call, whether arranging customized tours or providing in-room massage treatments. What's more, hotels have to offer superior amenities to meet the standard for a 5-star rating. These can include luxury bathrobes, an on-site spa, swimming pools, gastronomic restaurants and knowledgeable concierge.