Exemplary guest service is at the heart of every 5-star hotel in Belo-Kolodets. From the minute you arrive, staff are at your beck and call, whether offering luggage assistance and storage or providing a turn-down service. Also, hotels have to feature upscale conveniences to qualify for a 5-star rating. These can include luxury bathrobes, spas or saunas, pools, gastronomic kitchens and knowledgeable concierge.