Flawless guest service is at the heart of every 5-star hotel in Benwood. From the minute you step through the door, staff cater to your every need, whether answering room service calls 24/7 or providing a nightly turn-down service. Plus, hotels must feature upscale amenities to be eligible for a 5-star rating. These can include luxury toiletries, an on-site spa, pools, gastronomic kitchens and knowledgeable concierge.