Outstanding guest service is at the heart of every 5-star hotel in Bērzgale. From the second you arrive, staff are at your beck and call, whether recommending activities and tours or providing in-room massage treatments. In addition, hotels must feature top-rate conveniences to be considered for a 5-star rating. These can include deluxe baths, a wellness center, swimming pools, gourmet kitchens and knowledgeable concierge.