Exceptional guest service is at the heart of every 5-star hotel in Bessie. From the minute you step through the door, staff are at your beck and call, whether recommending activities or providing a nightly turn-down service. Also, hotels must feature top-rate conveniences to be considered for a 5-star rating. These can include deluxe baths, saunas or spas, swimming pools, fine dining restaurants and knowledgeable concierge.