In Biksti, a hotel must offer a certain amount of upscale features to be designated 5 stars. These may include saunas and spas, on-site gyms, gourmet restaurants, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their exceptional service. You can expect things like in-room massages, nightly turn-down services and concierge services. Some may even offer thoughtful touches such as a welcome gift.