Flawless guest service is integral to every 5-star hotel in Bouna. From the moment you arrive, staff are at your beck and call, whether offering luggage assistance and storage or providing in-room massages. Additionally, hotels have to offer upscale amenities to be entitled to a 5-star rating. These can include luxury bathrobes, saunas or spas, swimming pools, gastronomic restaurants and knowledgeable concierge.