Faultless guest service is the defining feature of every 5-star hotel in Brunei. From the minute you step through the door, staff ensure your every need is met, whether recommending activities and tours or providing in-room massage treatments. Additionally, hotels have to offer upscale amenities to be eligible for a 5-star rating. These can include deluxe baths, saunas or spas, pools, fine dining kitchens and knowledgeable concierge.