Exceptional guest service is at the heart of every 5-star hotel in Burlington. From the minute you step through the door, staff cater to your every whim, whether answering room service calls 24/7 or providing a turn-down service. In addition, hotels have to offer upscale conveniences to be eligible for a 5-star rating. These can include deluxe baths, spas or saunas, swimming pools, gourmet kitchens and knowledgeable concierge.