Faultless guest service is the foundation of every 5-star hotel in Cactus. From the moment you enter the lobby, staff attend to your every whim, whether recommending activities and tours or providing a turn-down service. Additionally, hotels have to feature upscale conveniences to be entitled to a 5-star rating. These can include luxury toiletries, on-site spa facilities, swimming pools, fine dining kitchens and knowledgeable concierge.