In Candle, a hotel must offer a specific number of upscale amenities to be designated 5 stars. These may include gourmet restaurants, saunas and spas, on-site gyms, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their superior standard of service. You can expect things like in-room massages, nightly turn-down services and concierge services. Some may even offer extra touches such as welcome gifts.