Faultless guest service is the foundation of every 5-star hotel in Carlos Chagas. From the instant you arrive, staff attend to your every whim, whether answering room service calls 24/7 or providing in-room massage treatments. Also, hotels have to offer top-rate amenities to be eligible for a 5-star rating. These can include luxury baths, an on-site spa, pools, gastronomic restaurants and knowledgeable concierge.