Flawless guest service is integral to every 5-star hotel in Caulfield. From the minute you step through the door, staff attend to your every whim, whether offering luggage assistance and storage or providing a turn-down service. On top of that, hotels must offer upscale amenities to meet the standard for a 5-star rating. These can include luxury bathrooms, spa facilities, pools, fine dining restaurants and knowledgeable concierge.