In Chanco, a hotel needs to provide a specific number of upscale amenities to earn 5 stars. These can include gourmet restaurants, on-site gyms, saunas and spas, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their guest-focused service. You'll enjoy things like concierge services, nightly turn-down services and in-room massage. Some may also offer thoughtful touches like a welcome gift.