In Chazé-Henry, a hotel is required to offer a specific amount of high-end conveniences to earn a 5-star rating. These may include on-site gyms, gourmet restaurants, saunas and spas, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their exceptional service. You can expect things like nightly turn-down services, concierge services and in-room massages. Some may even offer additional touches like a welcome gift.