In Cholila, a hotel needs to provide a certain amount of upscale conveniences to earn 5 stars. These can include gourmet restaurants, on-site gyms, saunas and spas, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their outstanding standard of service. You'll enjoy things like in-room massages, nightly turn-down services and concierge services. Some may also offer extra touches such as a welcome gift.