Faultless guest service is at the heart of every 5-star hotel in Coffee Bay. From the second you arrive, staff cater to your every need, whether answering room service calls 24/7 or providing a nightly turn-down service. On top of that, hotels must offer upscale conveniences to be considered for a 5-star rating. These can include luxury bathrooms, a wellness center, swimming pools, fine dining kitchens and knowledgeable concierge.