In Cool Ridge, a hotel needs to provide a certain number of upscale conveniences to earn 5 stars. These can include on-site gyms, saunas and spas, gourmet restaurants, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-centric service. You can expect things like in-room massages, nightly turn-down services and concierge services. Some may even offer additional touches such as welcome gifts.