In Covelo, a hotel is required to offer a certain level of upscale amenities to earn a 5-star rating. These may include on-site gyms, gourmet restaurants, saunas and spas, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their extraordinary standard of service. You can expect things like nightly turn-down services, in-room massages and concierge services. Some may also offer special touches such as welcome gifts.