In Cutral Có, a hotel must provide a certain level of upscale features to earn a 5-star rating. These can include saunas and spas, on-site gyms, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their guest-centric standard of service. You'll enjoy things like nightly turn-down services, in-room massages and concierge services. Some may even offer special touches like welcome gifts.