In Derby, a hotel is required to offer a certain level of high-end conveniences to earn a 5-star rating. These may include on-site gyms, spas and saunas, gourmet restaurants, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-focused standard of service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may also offer extra touches like a welcome gift.