In Des Arc, a hotel needs to provide a certain level of upscale amenities to earn a 5-star rating. These may include on-site gyms, saunas and spas, gourmet restaurants, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their extraordinary service. You can expect things like nightly turn-down services, in-room massages and concierge services. Some may even offer additional touches like welcome gifts.