Exemplary guest service is the defining feature of every 5-star hotel in Dickens. From the minute you step through the door, staff ensure your every need is met, whether recommending activities and tours or providing a turn-down service. Also, hotels have to offer top-rate conveniences to meet the standard for a 5-star rating. These can include luxury toiletries, spa facilities, swimming pools, fine dining restaurants and knowledgeable concierge.