Outstanding guest service is the defining feature of every 5-star hotel in Dorchester. From the instant you arrive, staff attend to your every whim, whether arranging customized tours or providing in-room massages. What's more, hotels must feature upscale amenities to be eligible for a 5-star rating. These can include luxury bathrobes, an on-site spa, swimming pools, gourmet kitchens and knowledgeable concierge.