Impeccable guest service is integral to every 5-star hotel in Douglas City. From the moment you arrive, staff attend to your every whim, whether answering room service calls 24/7 or providing a nightly turn-down service. Also, hotels have to offer top-rate amenities to be eligible for a 5-star rating. These can include luxury bath products, on-site spa facilities, swimming pools, fine dining kitchens and knowledgeable concierge.