Faultless guest service characterizes every 5-star hotel in Downtown Juneau. From the minute you arrive, staff ensure your every need is met, whether offering luggage assistance and storage or providing in-room massages. In addition, hotels must offer top-rate conveniences to be entitled to a 5-star rating. These can include luxury bathrobes, spa facilities, swimming pools, gastronomic kitchens and knowledgeable concierge.