Exceptional guest service is the defining feature of every 5-star hotel in El Kala. From the second you arrive, staff are at your beck and call, whether recommending activities and tours or providing in-room massage treatments. Additionally, hotels have to offer top-rate conveniences to meet the standard for a 5-star rating. These can include deluxe baths, spas or saunas, pools, fine dining kitchens and knowledgeable concierge.