In Emery, a hotel must offer a specific amount of upscale features to be rated 5 stars. These may include on-site gyms, spas and saunas, gourmet restaurants, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their extraordinary standard of service. You can expect things like nightly turn-down services, in-room massages and concierge services. Some may also offer thoughtful touches like welcome gifts.