Exceptional guest service characterizes every 5-star hotel in Encanto. From the instant you arrive, staff attend to your every need, whether offering luggage assistance and storage or providing a nightly turn-down service. On top of that, hotels have to offer superior conveniences to qualify for a 5-star rating. These can include deluxe baths, spas or saunas, swimming pools, fine dining kitchens and knowledgeable concierge.