Exemplary guest service is the foundation of every 5-star hotel in Fai Kwang. From the instant you arrive, staff ensure your every need is met, whether recommending activities and tours or providing a nightly turn-down service. Additionally, hotels must offer upscale amenities to meet the standard for a 5-star rating. These can include luxury bathrobes, a wellness center, pools, gourmet kitchens and knowledgeable concierge.