Flawless guest service is integral to every 5-star hotel in Fam El Hisn. From the instant you arrive, staff cater to your every need, whether offering luggage assistance and storage or providing a turn-down service. Plus, hotels have to offer top-rate amenities to be eligible for a 5-star rating. These can include deluxe baths, spas or saunas, pools, fine dining kitchens and knowledgeable concierge.