Outstanding guest service is the defining feature of every 5-star hotel in Frei Paulo. From the instant you arrive, staff are at your beck and call, whether offering luggage assistance and storage or providing a nightly turn-down service. Also, hotels have to offer upscale amenities to obtain a 5-star rating. These can include deluxe baths, spas or saunas, pools, fine dining kitchens and knowledgeable concierge.