Flawless guest service characterizes every 5-star hotel in Fuencaliente. From the instant you arrive, staff are at your beck and call, whether arranging customized tours or providing in-room massages. Plus, hotels have to offer upscale conveniences to be entitled to a 5-star rating. These can include luxury bathrooms, spas or saunas, pools, fine dining restaurants and knowledgeable concierge.