Faultless guest service is at the heart of every 5-star hotel in Gikongoro. From the moment you enter the lobby, staff are at your beck and call, whether arranging valet parking or providing a nightly turn-down service. In addition, hotels have to feature top-rate amenities to be entitled to a 5-star rating. These can include luxury bathrooms, an on-site spa, pools, fine dining kitchens and knowledgeable concierge.