Impeccable guest service characterizes every 5-star hotel in Goehner. From the moment you enter the lobby, staff attend to your every whim, whether answering room service calls 24/7 or providing a turn-down service. What's more, hotels must offer superior conveniences to meet the standard for a 5-star rating. These can include luxury bathrobes, spa facilities, pools, fine dining restaurants and knowledgeable concierge.