Exceptional guest service is the hallmark of every 5-star hotel in Gorazde. From the instant you arrive, staff attend to your every need, whether offering luggage assistance and storage or providing in-room beauty treatments. Also, hotels have to feature top-rate conveniences to be considered for a 5-star rating. These can include luxury bathrobes, spas or saunas, swimming pools, gourmet kitchens and knowledgeable concierge.