Flawless guest service is the hallmark of every 5-star hotel in Granbo. From the minute you step through the door, staff are at your beck and call, whether offering luggage assistance and storage or providing a turn-down service. What's more, hotels must feature top-rate amenities to qualify for a 5-star rating. These can include luxury baths, on-site spa facilities, swimming pools, fine dining restaurants and knowledgeable concierge.